Bugfix Service

By Lex Li

If you meet a bug in projects maintained by LeXtudio and would like to see it fixed as soon as possible, this service is for you.

In this article:

Products Covered

The following products are covered by this service,

  • #SNMP Pro and Library

  • Obfuscar

  • DockPanel Suite

  • Jexus Manager

  • PHP Manager for IIS

  • reStructuredText for Visual Studio Code

  • Other projects backed by LeXtudio

Note

Each products has its own supported releases and underlying platforms. Thus, verify that before buying this service.

Standard Process

  1. Write to our support mailbox with the issue you would like to discuss.

    Important

    Due to technical difficulty and resource restraints, not all support requests can be fulfilled. So writing to us before making a purchase to avoid unneccessary refund processes, which has extra cost.

  2. Our support team reply and set a scope for the support ticket.

    Important

    If a specific scope cannot be set, this ticket will be cancelled and no support will be provided.

  3. You pay the ticket fee via Purchase Options.

  4. LeXtudio starts to work on the ticket till its closure.